Shipping policy

Last updated: May 26, 2026

Processing Time

Please allow 2-4 business days from the time of purchase for us to process and ship your order. Orders placed on weekends or holidays will be processed the next business day.

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Shipping Destinations & Delivery Times

🇺🇸 USA

• Delivery: 5-12 business days
• FREE Shipping on orders over $50

🇬🇧 United Kingdom

• Delivery: 6-12 business days
• Shipping rates calculated at checkout

🇪🇺 Europe

• Delivery: 6-15 business days
• Shipping rates calculated at checkout

Note: Delivery times are estimates starting after processing. We are not responsible for carrier or customs delays.

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Shipping Rates

Shipping rates are automatically calculated at checkout based on your destination and package weight.

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Tracking

Once your order ships, you will receive a shipping confirmation email with your tracking number and link to track your package in real-time.

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International Orders (UK & Europe)

Customs & Taxes:

• UK and European customers are responsible for all customs duties, import taxes, VAT, and fees
• These charges are NOT included in your order total
• Customs delays are beyond our control

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Important Notes

✅ Shipping address: Please ensure your address is complete and accurate. We cannot change addresses after processing.

✅ Shipping fees are non-refundable: Even if you return your order, shipping costs will not be refunded.

✅ Lost/stolen packages: We are not responsible for packages marked as "delivered" by the carrier.

✅ Damaged items: Contact us immediately at support@purvitpet.com with photos if your package arrives damaged.

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Delivery Summary

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Contact Us

For shipping questions or issues:

Email: support@purvitpet.com
Phone: +1 (970) 866-2847
Response Time: Within 24-48 hours